My partner and I were very satisfied with the excursion and arrangement. I appreciate that my last minute change in the day was able to be accommodated. The guide Hyginus was on-time and provided great service.
He was always checking in on us and asking if we were having a good time without being intrusive. He had great recommendations, such as doing the toraille waterfall after the mud bathe which I originally didn't think I wanted to do, but it was great.
The place he chose for lunch was great as well. So far, your company has been the best customer service experience both through email and in-person.