I have just returned from a beautiful holiday in St Lucia which was made all the better by the extremely good taxi service from St Lucia Airport Shuttle run by Mr Janus Gyan.
I give the service five stars rating for the following reasons;
Email response - excellent
Professional/Courteous Service - excellent
Timeliness - excellent
We had Delvin who picked us up from the airport and Shane who took us back to the airport.
I was quite nervous about using someone other than the tour operator for the hotel transfers but Janus with his quick response to my emails soon put me at ease.
We were met at the airport by Delvin who had a very welcome bottle of ice cold water for each of us in the car. The journey is quite long after a long flight and I was not really looking forward to more travelling after an eight and a half hour flight. However, Delvin was telling us about the island and answering our many questions which made for a very pleasant journey and the time seemed to fly by.
Shane arrived exactly on time to pick us up and he was really good at getting us to the airport on time despite there being quite a bit of local traffic. He was equally lovely and chatty!
I will definitely be using Janus' company when I revisit St Lucia and I cannot recommend his company highly enough.
In fact, I wish there was a Janus in every City around the world!
I rarely go back to the same place b/c I feel life is short and I need to see everything I can - BUT what I wanted to tell you is that I really loved St Lucia..
I couldn't be more happier with your service and the people that you have working for you/ representing your company. Kendy and Ewan were absolutely amazing and your service was amazing. Ease of booking, ease of service when we arrived, quality of the men working for you/representing you and then finally this last follow up - such a small touch/ such a small gesture but want you to know how much it really sets you apart and really leaves me with such a great feeling of service that really sticks with people.
One thing my friends and I kept saying throughout our vacation was just how nice everyone was.Besides St Lucia being such a gorgeous island, the thing that stuck with us the most is truly how nice/warm everyone is. To come home and then get an email from you asking that we got home ok only further reinforced the kindness of you and the people of St Lucia - even after we left when you had nothing more to gain.
After this email I'm going on to trip advisor and any other site I can to give my recommendation to you and your team when they are in St Lucia - it is my pleasure to do so - but I guess why I emailing you, besides to respond to you and your thoughtful question of asking that we got home okay, is to simply tell you something that I think is important... I have traveled all over the world and want to see the whole world. I rarely go back to the same place b/c I feel life is short and I need to see everything I can - BUT what I wanted to tell you is that I really loved St Lucia - not only for its physical beauty but what I keep telling everyone is because of the people. We kept saying how nice everyone was and that was truly such a big part of why we loved St Lucia....everyone was truly so nice and that is St Lucia's best asset besides the beauty.
So sorry for the long email but that's why I write...keep doing what you guys do. Keep delivering the great service from start to finish. Keep up the great customer service from the minute I emailed you to the minute I left the island and keep having people like Kendy and Ewan b/c not only did it really enhance our trip but it enhanced our feeling/ opinion on the whole island of St Lucia....
Thank you Janus. Please send our sincerest appreciation to both Sammy and Shane. They were both courteous, knowledgeable and professional. We were very pleased with the door to door service and did not realize that it was a private tour in such nice vehicles. Overall a great value and we truly appreciate their expertise throughout our tours. I would definitely recommend your company to anyone traveling to St. Lucia looking to see your beautiful country and it was a great way to see the sights.
Overall, a fantastic experience on both days and our drivers/guides were top notch! a sincere thank you to you and your staff.
Jason and Tiffany
We have nothing but good things to say about the Jauns - Real St Lucia Tour company. Following reading previous reviews on Trip
adviser we decided to contact Janus to organise a taxi from the airport. Right from the first contact the administration staff who
were e mailing us were prompt, very professional and could not be more
helpful in their advise.
We were met at the airport by a very courteous and helpful young man, Ewan, who not only drove us to our resort, but gave us a
guided tour of the route that we were taking, telling us about all aspects of island life as well as historical and geographical places of interest. We were staying in a self catering apartment on our
resort and had been told to try and get to a grocery store in the local town.
We asked about this at the time of booking the taxi, and our driver stopped for us 10 minutes from our resort and gave us time to get some provisions. We were told that this would be included in the price of the taxi ride from the airport, and true to their word, we were charged no more for this service. We were very impressed that the company were going out of their way to accommodate us.
After a few days at our resort we contacted the Janus company again, as we had been told that they would organise a tour of the island. The tour included many different things, including a visit
to the volcano and mud baths, waterfalls and the botanical gardens. We were picked up promptly from our resort at 9am by a different driver, Danny. What a charming and informative young man yet again. The day lasted about 7.5 hours, and Danny made it clear from the outset that
we should tell him what we wanted to do and where we wanted to go. This was a private tour in a very comfortable air conditioned vehicle.
There were drinks provided during the day, and I think Danny kept talking and giving us information all the time that we were travelling from place to place. He was very well informed with a terrific sense of humour and let us know from the start of the tour that there would be an exam at the end!!! (There was, and we passed.) I don't think
Danny could have done anything else to make our day more special. We had a day that we will never forget in the company of a true gentleman.
We would highly recommend that if you are looking for a tour company in St Lucia, or just a taxi ride from the airport to your resort that you give the Janus team a call. In our opinion they would
be hard to beat, and we thought that they were very good value for money. We would give them 5 out of 5 for everything.
Chris and Ruth
Thank you so much for everything, especially for always being so prompt in getting back to me whenever I had questions. That really means a lot to me. I like putting my trust into somebody that cares about customer service.
Even the fact that you didn't request a deposit up front gives us people who are so far away a little piece of mind. We all truly enjoyed it and would recommend you whole heartedly.
"Even though we have both been to St Lucia several times we still learnt some new facts from Sammy!!"
Thank you to you and your drivers for your professional transfer service. I would have no hesitation in using you again or recommending you to my friends and family.
Sammy in particular was very informative and really gave Angie and I a great insight into the island on our return journey to the airport. Even though we have both been to St Lucia several times we still learnt some new facts from Sammy!!
I would also like to thank you for making it so easy to re-organise our transfers when our flight home was delayed for 24 hours.
I am hoping to be back in St Lucia next year and I will be back in touch with you to book my transfers. I have no need to go anywhere else!
Many thanks again and please pass on my thanks to your drivers.
"He was also kind enough to buy us some free shandy and beer, the latter we were able to enjoy overlooking Soufriere and the Pitons"
I would like to thank you for arranging the tour yesterday. My girlfriend and I enjoyed the day. The driver was punctual, polite, informed and spared no effort to ensure we had a very enjoyable day. For example, he was willing to detour to a supermarket so we could stock up our hotel room fridge!
He also made some excellent recommendations as to restaurants and dropped us at Marigot Bay for lunch, where we also appreciated a ferry ride.
In Castries he took us to a duty free outlet and to the market, where we were able to get some excellent souvenirs and begin our Christmas shopping.
The rum distillery was also a fantastic stop where we were able to enjoy some of the fine beverages the island has to offer.
He was also kind enough to buy us some free shandy and beer, the latter we were able to enjoy overlooking Soufriere and the Pitons (please see attached photo).
In short, he listened carefully to our requests and was able to ensure that we had a highly enjoyable day, tailored to our wishes. He is a credit to your company.
Many thanks again for organizing such a great day.
Paul and Daria
My husband and I traveled to St. Lucia for our honeymoon and were promptly met by your driver at the airport. He had water for us and was very knowledgeable about the island, giving us tips and ideas of what to do during our stay. We originally had only planned to use your services for the airport transfer, but soon discovered that your drivers are much more affordable for even transfers to restaurants and activities on the island.
We wound up exclusively using your drivers to try restaurants at different hotels and even did a full excursion visiting the mud baths, superman waterfalls, botannical gardens, the Touraille waterfall, a local restaurant and scenic views.
Everyone was extremely friendly and polite and I even commented that they are such gentle drivers - taking precaution over every bump in the road for a very pleasant experience. We were thrilled to have discovered your services as they really were very reliable and much less expensive than our own resort.
I was even impressed to receive follow-up emails from your management team checking to make sure we arrived safely once we returned home! Thank you for making our experience and honeymoon such a pleasant one!
Before this incredible tour wraps up, you will have the opportunity to enjoy dinner at a great restaurant. On the drive back to your hotel or resort, you will also get to take in the majesty that is St. Lucia at night. The Volcano Night Bash is definitely an excursion to remember, and we are sure that you will have a blast!
Are you looking for an awesome excursion while you are visiting the majestic island of St. Lucia? Perhaps you want to do something that is out of the ordinary- something your friends won't believe and that you can remember for the rest of your life. If you want a tour that will speak to your senses while offering you the time of your life, the Volcano Night Bash is definitely the St Lucian excursion for you.
The Volcano Night Bash is definitely a trip you won't forget. It starts when you are picked up at your resort, villa, or hotel by one of our experienced and friendly native drivers, who will whisk you away just as the sun begins to set. You will enjoy an absolutely picturesque drive along St. Lucia's western coast, passing through the island's scenic fishing villages of Anse La Raye and Canaries. Before you know it, you will be in Soufriere, the ancient capital of St. Lucia.
Throughout the Volcano Night Bash, you will have the opportunity to enjoy delicious rum punch. There will also be non-alcoholic beverages available if that's more your style. Prepare to be amazed when we arrive at what is famously known as the world's only drive-in volcano. Your senses will be engaged immediately as the scent of sulphur rises up from the bubbling pools and hot springs. Sight, smell, and sound all come together to create an intensely memorable experience, while the rum punch tantalizes your sense of taste.
If you really want to engage your senses, however, you'll want to take a dip in the refreshing mud. It's believed to have medicinal properties, and it feels incredible against the skin. There's a shower onsite so you can rinse off when you finish.
My husband and I booked a private car for our honeymoon in St. Lucia after it was suggested to us from friends who had recently traveled there. We were so happy and so pleased with our shuttle service. We were lucky enough to have our driver, Sam, at both the beginning of our trip as well as the end and because of him not only did we get to our destinations safely, but we learned so much about the island from him.
Sam was waiting for us after we arrived at the airport, and even though it took us over an hour to get through customs, he was still there and ready to take us to our resort. We learned about the food and wildlife on the island as well as the names of all the villages we passed through. The day we were leaving, there was a huge storm that delayed a lot of the island travel, but Sam vowed to get us to the airport safely and on time, so we took an alternative route and learned even more about the roads we traveled on. I would highly suggest anyone traveling a good distance from the airport use the shuttle service with booked with Janus Gyan!